Reference

Terms That Cover How karpet Works

These terms set the rules for your karpet account — how you open it, fund it via bKash, Nagad, or Rocket, and what we both agree to while you use the lobby.

Account-level agreementbKash, Nagad, Rocket coveredEligible regions onlyUpdated when rules change

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HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Conditions

We take a few concrete steps to keep your account secure and your data handled properly. OTP verification is required at login and again when you submit a withdrawal — that second check is specifically to confirm the payment goes to the wallet you registered. We do not share your account data with third parties outside what is needed to process a bKash, Nagad, or Rocket transaction. You can request a copy of the data we hold on your account by contacting support with your registered email and account reference.

Login Security Every login triggers an OTP to your registered mobile number. If you did not initiate the login, you can lock your account immediately from the support chat.

Withdrawal Verification Before any Rocket, Nagad, or bKash withdrawal is released, we match the destination wallet to the one on your account. This step cannot be skipped.

Data Retention We keep account and transaction records for as long as required under applicable law. You can ask what we hold and request corrections through our support email.

Account Changes Changes to your registered wallet number or mobile go through a manual review. Submit the request via email support and expect a response before the change is applied.

Your Rights and Our Responsibilities

karpet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a karpet account, you enter into a direct agreement with us. These terms cover everything from how your wallet is funded to how disputes are handled. Deposits made through bKash, Nagad, or Rocket are processed under the conditions described here — including the

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verification steps we require before a withdrawal is released. We may update these terms when our services change or when local regulatory requirements shift. If that happens, we post the revised version on this page and the continued use of your account means you accept the
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update. Access to karpet is only available where local law permits it; if you are in a region where online gaming is restricted, these terms do not grant you access. We do not override local law. Any account found to be operating from an ineligible region
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may be suspended while we review it. Questions about your specific situation can be directed to our support team via the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT PATHS

Get Help With Your Account Terms

If something in these terms is unclear, or you want to raise a question about your account agreement, our support team handles queries about account conditions, wallet rules, and access. Players in Dhaka can reach us the same way as anyone else — everything runs through mobile and web channels, no visit needed

Team online

Live Chat

Open the chat icon from any page inside your account. Our team handles terms and account queries directly through the chat window.

Email Support

Send your query to our support address from your registered email. Include your account reference so we can pull up your details without delay.

Help Centre

The Help Centre covers the most common questions about account rules, payment conditions, and what happens when you request a withdrawal.

Common Questions About These Terms

These are the questions we see most often about how karpet's account terms work in practice — from who these terms apply to, to how you can close your account or dispute a transaction.

These terms apply to anyone who opens a karpet account. By registering, you confirm you are in an eligible region and that local law permits you to access the service.

We post updates here before they take effect. Continuing to use your account after a change is posted means you accept the revised terms. We do not apply changes retroactively to completed transactions.

If we detect account activity from a region where karpet is not available, your account may be suspended while we review it. We will contact you via your registered email during that process.

Contact our support team through live chat or email within a reasonable time of the transaction. Include the transfer reference from your bKash or Nagad app and we will match it against our records.

Send a closure request from your registered email address to our support team. Pending balances are returned to your registered wallet — Rocket, Nagad, or bKash — before the account is closed.

The current version date is shown at the bottom of this page. If you saved an older version and want to check what changed, our support team can walk you through the differences.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How karpet Works

Security, Data and Account Conditions

Get Help With Your Account Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can karpet change these terms without notice?

03 What happens if I deposit from a restricted region?

04 How do I dispute a transaction made via bKash or Nagad?

05 How do I close my karpet account?

06 Where can I find the version date of the current terms?

Terms & Conditions

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