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How We Handle Your Privacy

Your bKash, Nagad and Rocket transaction details stay tied to your karpet account only for as long as we need them to confirm a deposit or a payout.

Account Wallet DatabKash / Nagad / Rocket RecordsLogin & Device InfoSupport Chat Logs
karpet How We Handle Your Privacy
PRIVACY IN PRACTICE

Data Handling We Actually Do

Privacy isn't a separate page we forget about once you've signed up — it shapes how the login, wallet and support pieces of karpet actually work day to day. Below is what happens in practice: what cookies do, how long records sit on file, and how to ask us to change or remove something tied to your account.

Cookies & Session Data

We use cookies to keep you logged in between visits, remember your language setting, and keep your account wallet balance loading correctly across the live tables and slot lobby pages you open.

Account Security Steps

Your login is tied to your registered mobile number, and we ask for a fresh confirmation before changing your bKash, Nagad or Rocket payout details, so a stolen password alone can't move your funds.

How Long We Keep Records

Transaction and login records connected to your account wallet are kept only as long as needed to resolve disputes, support a withdrawal check, or meet the record-keeping our payment partners require.

Requesting Changes To Your Data

You can ask us to correct a wrong mobile number, update your wallet reference, or close your account entirely; send that request through support and we'll confirm once it's actioned.

REACH US

Contact Us About Your Data

Questions about your privacy usually come down to a wallet detail or a login you don't recognise. Rather than a separate portal, we route these through the same support channel you already use for deposits and withdrawals, so a real person tied to your account can look into it directly instead of pointing you to a form.

Team online

Account & Data Requests

Reach us from inside your karpet account chat to ask what data we hold, correct a wallet detail, or request account closure — the same channel you use for payment questions.

Payment Record Queries

If a bKash, Nagad or Rocket transfer shows on your statement but not on your account wallet, contact support with the transaction reference so we can trace it against our payment logs.

Verification & Withdrawal Checks

Before a payout clears, we may ask for a screenshot of your wallet confirmation or a matching name check — this protects your account and confirms the request came from you.

Privacy Policy Questions Answered

Here are the questions we hear most often about how karpet handles your data, your wallet references and your account records — straight answers, no legal filler.

We only share payment references with the checks needed to confirm a deposit or payout — we don't sell your wallet data or pass it to unrelated third parties.

Yes — contact support from your account and ask for a summary of the data tied to your profile, including wallet references and login history we keep on file.

Send a request through support with your current registered mobile number; we'll verify it's really you before updating the wallet reference on your account.

What applies to your account can depend on your local law and eligible region, since access to certain features isn't offered everywhere the same way.

Yes — request account closure through support, and once any pending transactions are settled, we'll close the account and retain only what's needed for our records.

Yes — the same data handling applies whether you're checking a BPL Night Match or spinning Slot SpinWin; wallet and login data is treated the same way across the lobby.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.